IT HELP DESK PHONE TECH

Job Description:


IT HelpDesk Phone Tech-120399(senior)
Laurel, MD(JHUAPL)


Provide resolution for desktop, laptop, and network connectivity problems in person. Research, analyze, and diagnose problems with client systems including PC hardware and software, servers, peripheral equipment, and networks. Solve problems using documented processes where available and best practices where not. The desktop systems are not in a standard configuration; there are approximately 80% MS Windows, 10% Mac and 10% Linux.

Applicant must have excellent customer service skills.

Must have excellent communication skills, nice tone / inflection in their voice and easy to understand. If you have to say Huh or Can you repeat that because you did not understand their answer due to something about their voice (including tone, volume, etc), do not submit them as a candidate.

Candidate must ENJOY helping customers over the phone and understand this position does not involve touching hardware. They will use remote control tools to access end user computers.

Candidate must be able to work in an intense, fast paced environment and be able to demonstrate ability multi-task (ie, user on the phone, emails coming in with updates, IMs coming asking questions from co-workers).

Candidate must be able to work overtime if necessary. Example, if a call comes in at 5 p.m., candidate needs to have the flexibility to stay to work the call.


Maria Price

Senior Recruiter
ALTA IT Services
http://www.altaits.com/
Office: 301.212.7372