PRODUCTION SUPPORT SPECIALIST

Production Support Specialist

Contract through 3/31/10
Chevy Chase, MD 20815

Additional Skills:

Remedy, software, Support, Support Problem Tracking, Windows 2000 Professional, Windows 98

Hire Details:

Provide Level 1 to 2 Desktop and Server support in a operation role. Installations, configuration of laptops, desktops (DELL and MAC Pro) and ongoing usability of desktop & laptop computers, peripheral equipment and software with established standards and guidelines. Work with end users to resolve technical problems with equipment and software. Interact with computer platforms in a multi-layered client server environment. Ensure desktops interconnect seamlessly with diverse systems including file servers, email servers, application servers and administrative systems. Train staff on basic use of hardware, software and remote access. Recommends and/or performs upgrades on systems. Works with Procurement staff to purchase hardware and software

Work Environment:

Adobe Acrobat, backup, Communication, Document Management, Enterprise Applications, Exchange, Filesystems, GUI, Mac OS, Maintenance, Manual, Messaging, Microsoft Office, Microsoft Outlook, Networking, On call , Operating Systems

Your Primary Responsibilities will include:

• Provide Level 1 to 2 Desktop and Server support in a operation role

• Installations, configuration of laptops, desktops (DELL and MAC Pro) and ongoing usability of desktop & laptop computers, peripheral equipment and software with established standards and guidelines

• Work with end users to resolve technical problems with equipment and software

• Interact with computer platforms in a multi-layered client server environment

• Ensure desktops interconnect seamlessly with diverse systems including file servers, email servers, application servers and administrative systems

• Train staff on basic use of hardware, software and remote access

• Recommends and / or performs upgrades on systems

• Works with Procurement staff to purchase hardware and software

3-5 years Experience using the following technologies:

• Windows 2000, XP, MAC OS

• MS Office Suite 2000, 2003 and 2007

• Apple Software suite

• VPN

• Experience using a call logging system

Essential Skills:

• Excellent verbal and written skills

• Strong Technical Aptitude

• Strong Customer service skills

• Ability to work under minimal supervision

• Punctuality is essential

• Ability to prioritize problems and appreciate business criticality

This is a fantastic opportunity for an IT Support Specialist with excellent communication skills who can keep a cool head in stressful situations.



John Huenecke, ACIR

Recruiting Manager
Spartan Resources, LLC
john@spartanresources.net
http://www.spartanresources.net/
www.linkedin.com/in/jhuenecke
404.736.1474 Office
404.388.0996 Mobile
404.736.1482 Fax