Job Order 79228
Human Resource Manager
Hourly Wage: $70K DC Residents Preferred
Position Summary: Develops policy and directs and coordinates human resources activities, such as employment, compensation, employee relations, benefits, training, and employee services by performing the following duties.
Job Order 79229
Accounts Payable/Payroll Manager
Hourly Wage: $65K DC Residents Preferred
The Accounts Payable and Payroll Manager oversee the preparation, distribution, and reporting processes for payroll and manage the accounts payable function within the organization's established policies. The Manager ensures compliance with internal controls while seeking improvement in processes to maximize the overall efficiency of the department. The Accounts Payable and Payroll Manager supervise the work of the accounts payable and payroll staff. The Manager also interfaces with human resources to ensure that payroll issues are managed seamlessly. Supervise responsibilities of the accounts payable and payroll staff.
See Job Order No: 79228, 79229 for instructions on How to Apply at www.dcnetworks.org
Contact:
June Bullock-Dixon
Account Executive/Business Services Group
DC Department of Employment Services
june.dixon@dc.gov
http://www.jobs.dc.gov/ http://www.dcnetworks.org/ http://www.does.dc.gov/
Thursday, October 28, 2010
Tuesday, October 19, 2010
Call Center Workforce Analyst
Job No: 78971 (http://www.dcnetworks.org/ or http://www.jobs.dc.gov/ )
Call Center Workforce Analyst - Immediate Hire
Job Summary
234393-Call Center Workforce Analyst
1 year contract - $50/hr 1099
Reporting to the contact center manager, the call center manager/workforce analyst is responsible setting up best practices in the day to day operation of a call center including identifying IVR opportunities, maximized skills based routing, workforce management and Quality assurance. Incumbent will be expected to track performance, generate reports as related to forecasting, service levels, agent performance and exception activity as it relates to the schedules. Prepare and analyze agent schedules in order to meet service level requirements in the most efficient manner possible within work rules, legal requirements and other constraints. Establish process for requests for time off and respond appropriately with information and/or approvals. Monitor daily service levels and productivity, provide schedule adjustment recommendations. Generate reports to track absences, meetings and other schedule exceptions. Analyze staffing trends and make recommendations to management.
Analyze call volumes and patterns and report forecast and actual performance for call handling groups. Maintain other information needed for accurate forecasting and make recommendations to manager to drive high quality customer service.
Necessary experience:
• At least one year of experience in a 50+ seat call center working as a workforce manager and at least two years experience in a Team Lead/Supervisory capacity in a call center.
• Knowledge of staff planning, workload distribution, and trend analysis.
• Excellent PC skills, including Excel
• Strong understanding of ACD systems, call routing, Avaya eWFM preferred. IVR design experience preferred but not necessary.
• Ability to handle and prioritize multiple projects and tasks
• Strong organizational skills
• Ability to meet deadlines in an environment of constantly changing priorities
• Business Process Analysis (Required 4 Years)
• Forecasting (Required 4 Years)
• Experience generating reports and making recommendations to Sr Management (Required 4 Years)
• experience in a 50+ seat call center working as a workforce manager (Required 1 Year)
• experience in a Team Lead/Supervisory capacity in a call center (Required 2 Years)
• Knowledge of staff planning, workload distribution, and trend analysis (Required 4 Years)
• Strong understanding of ACD systems and call routing (Avaya eWFM Preferred) (Required 2 Years)
• IVR design experience (Desired)
• MS Excel (Required 4 Years)
Work Location: DOES: 64 New York Ave NE, Suite 3000
See Job Order No: 78971 for instructions on How to Apply.
Call Center Workforce Analyst - Immediate Hire
Job Summary
234393-Call Center Workforce Analyst
1 year contract - $50/hr 1099
Reporting to the contact center manager, the call center manager/workforce analyst is responsible setting up best practices in the day to day operation of a call center including identifying IVR opportunities, maximized skills based routing, workforce management and Quality assurance. Incumbent will be expected to track performance, generate reports as related to forecasting, service levels, agent performance and exception activity as it relates to the schedules. Prepare and analyze agent schedules in order to meet service level requirements in the most efficient manner possible within work rules, legal requirements and other constraints. Establish process for requests for time off and respond appropriately with information and/or approvals. Monitor daily service levels and productivity, provide schedule adjustment recommendations. Generate reports to track absences, meetings and other schedule exceptions. Analyze staffing trends and make recommendations to management.
Analyze call volumes and patterns and report forecast and actual performance for call handling groups. Maintain other information needed for accurate forecasting and make recommendations to manager to drive high quality customer service.
Necessary experience:
• At least one year of experience in a 50+ seat call center working as a workforce manager and at least two years experience in a Team Lead/Supervisory capacity in a call center.
• Knowledge of staff planning, workload distribution, and trend analysis.
• Excellent PC skills, including Excel
• Strong understanding of ACD systems, call routing, Avaya eWFM preferred. IVR design experience preferred but not necessary.
• Ability to handle and prioritize multiple projects and tasks
• Strong organizational skills
• Ability to meet deadlines in an environment of constantly changing priorities
• Business Process Analysis (Required 4 Years)
• Forecasting (Required 4 Years)
• Experience generating reports and making recommendations to Sr Management (Required 4 Years)
• experience in a 50+ seat call center working as a workforce manager (Required 1 Year)
• experience in a Team Lead/Supervisory capacity in a call center (Required 2 Years)
• Knowledge of staff planning, workload distribution, and trend analysis (Required 4 Years)
• Strong understanding of ACD systems and call routing (Avaya eWFM Preferred) (Required 2 Years)
• IVR design experience (Desired)
• MS Excel (Required 4 Years)
Work Location: DOES: 64 New York Ave NE, Suite 3000
See Job Order No: 78971 for instructions on How to Apply.
Thursday, October 14, 2010
The Brown Blueprint for Employment Success Job Acquisition Fair
Michael A. Brown
Councilmember, At-Large
Chairperson, Committee on Housing and Workforce Development
Invites you to
The Brown Blueprint for Employment Success Job Acquisition Fair
Tuesday, October 19, 2010
9:00 A.M. – 2:00 P.M.
The Boys and Girls Club of Greater Washington
1901 Mississippi Avenue, S.E., Washington, D.C.
Employers On-Site
Job Counselors
Trade Apprenticeships
Job Training & Readiness Education
Self Employment Opportunities
Health Screenings
(Diabetes, Hypertension, HIV-AIDS, Prostate Cancer)
COME DRESSED FOR SUCCESS
FOR MORE INFORMATION, PLEASE CALL: (202) 724-8198
PLEASE VISIT: www.facebook.com search Councilmember At-Large Michael A. Brown
Councilmember, At-Large
Chairperson, Committee on Housing and Workforce Development
Invites you to
The Brown Blueprint for Employment Success Job Acquisition Fair
Tuesday, October 19, 2010
9:00 A.M. – 2:00 P.M.
The Boys and Girls Club of Greater Washington
1901 Mississippi Avenue, S.E., Washington, D.C.
Employers On-Site
Job Counselors
Trade Apprenticeships
Job Training & Readiness Education
Self Employment Opportunities
Health Screenings
(Diabetes, Hypertension, HIV-AIDS, Prostate Cancer)
COME DRESSED FOR SUCCESS
FOR MORE INFORMATION, PLEASE CALL: (202) 724-8198
PLEASE VISIT: www.facebook.com search Councilmember At-Large Michael A. Brown
Monday, October 4, 2010
Preventative Maintenance Mechanic
Job order number: 78603 for application instructions. http://www.jobs.dc.gov/ or http://www.dcnetworks.org/
Employer: The Walter E. Washington Convention Center is the employer.
Title: PREVENTIVE MAINTENANCE MECHANIC II
Hiring Salary: $43,008 (Step A) DC Residents Preferred
SUMMARY DESCRIPTION
The incumbent performs routine preventive maintenance and mechanical work in the operation and maintenance of HVAC and accessory equipment including, but not limited to, hydronic hot/cold water distribution systems and their components, packaged and split systems, and air delivery systems. Performs equipment maintenance as follows: filter placement which requires knowledge of correct direction of air flow, grease bearings on AHUs and motors, inspection and replacement of belts, cleaning coils, advanced controls; economy, set back, humidification, pump troubleshooting & repair, VAV system operations, and analyze electrical systems, The Preventive Maintenance Mechanic II reports directly to the Engineering Services Supervisor and/or Manager, Engineering Services or Manager’s designee. The incumbent must also be able to work flexible hours, including days, evenings, nights, weekends and holidays.
Employer: The Walter E. Washington Convention Center is the employer.
Title: PREVENTIVE MAINTENANCE MECHANIC II
Hiring Salary: $43,008 (Step A) DC Residents Preferred
SUMMARY DESCRIPTION
The incumbent performs routine preventive maintenance and mechanical work in the operation and maintenance of HVAC and accessory equipment including, but not limited to, hydronic hot/cold water distribution systems and their components, packaged and split systems, and air delivery systems. Performs equipment maintenance as follows: filter placement which requires knowledge of correct direction of air flow, grease bearings on AHUs and motors, inspection and replacement of belts, cleaning coils, advanced controls; economy, set back, humidification, pump troubleshooting & repair, VAV system operations, and analyze electrical systems, The Preventive Maintenance Mechanic II reports directly to the Engineering Services Supervisor and/or Manager, Engineering Services or Manager’s designee. The incumbent must also be able to work flexible hours, including days, evenings, nights, weekends and holidays.
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